Privacy Policy
This Privacy Policy explains how Translation Cloud LLC collects, uses, stores, protects, and shares information in connection with Ackuna.
Information We Collect
We collect information you provide directly, such as account details, contact information, organization information, support requests, billing-related records where applicable, and messages submitted through forms.
We may also process platform data you upload or create in Ackuna, including contacts, lists, templates, campaigns, sending domains, suppression records, and email event metadata.
How We Use Information
We use information to provide, maintain, secure, improve, and support Ackuna. This includes account administration, email delivery workflows, customer support, abuse prevention, platform analytics, compliance operations, and service communications.
We do not sell personal information. We use customer content only as needed to operate the service, comply with law, protect the platform, or as otherwise instructed by customers.
Data Retention
We retain information for as long as reasonably necessary to provide Ackuna, meet legal obligations, resolve disputes, enforce agreements, maintain security, and preserve operational records.
Customers may request deletion or export of certain data, subject to legal, security, backup, and operational limitations.
Third-Party Services
Ackuna may use third-party providers for infrastructure, email delivery, hosting, storage, analytics, authentication, support, and related business operations.
These providers may process information only as needed to provide services to Translation Cloud LLC and are expected to protect information according to appropriate contractual and technical safeguards.
User Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information.
To exercise rights, contact us using the details below. We may need to verify your request and may be limited by legal, security, or operational requirements.
Security Practices
We use administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
No online service can guarantee absolute security. Customers should use strong passwords, restrict account access, and promptly notify us about suspected unauthorized use.
International Data Transfers
Information may be processed in countries other than where you live or operate. These countries may have data protection laws different from your jurisdiction.
Where required, we use appropriate safeguards for international transfers.
Browser Extension (Ackuna Email Check)
Ackuna Email Check is a free Chrome extension that shows whether a domain's email authentication records (SPF, DKIM, DMARC and MX) are set up correctly.
When you click the extension's icon, it reads the address of the current tab to suggest that site's domain. It reads nothing else from the page and does not run on web pages.
To check a domain, the extension sends the domain name and the DNS record names derived from it to a public DNS resolver over HTTPS: Cloudflare (cloudflare-dns.com) by default, or Google Public DNS (dns.google) if you choose it. These requests are covered by the resolvers' own privacy policies.
The extension does not contact Ackuna's servers. It has no analytics, no crash reporting, no remote configuration and no account. Ackuna learns nothing until you click a link in the extension; those links open ackuna.com or app.ackuna.com, carry a tag saying they came from the extension, and do not include the domain you checked in sign-up links.
The extension stores the last ten domains you checked, your settings and a short-lived result cache (up to 15 minutes, cleared when the browser closes) in Chrome's storage on your device. Nothing is synced or uploaded.
The extension requests two permissions: activeTab, to read the current tab's address when you click the icon, and storage, for the settings above. It requests no access to websites.
Contact Information
For privacy questions or requests, contact Translation Cloud LLC at [email protected]. Ackuna is a product operated by Translation Cloud LLC.
Policy Updates
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users through the service or other appropriate channels.
The Last Updated date identifies the current version.